Terms of Service

We are FIVEPO LTD  Limited (“ FIVEPO LTD ”) incorporated in the UK .These are our terms of use. They tell you what we do and how we do it.

By using our site, you indicate that you accept these terms and conditions, and the referenced policies, and that you agree to abide by them.

The cheat sheet

FIVEPO LTD  operates a platform linking Freelancers to Buyers.

Services

Services are offered on FIVEPO LTD  through either Offers, which are fixed price, hourly, weekly, monthly , and yearly services or custom projects, which can be fixed price, price  FIVEPO LTD  or price per item. Services delivered in these ways on FIVEPO LTD  are collectively referred to in these terms as “projects”. Whether or not a project is offered and/or accepted is entirely at the discretion of the Freelancer/Buyer.  FIVEPO LTD  has no control over this process. Services are provided by Freelancers directly to Buyers, who determine the deliverables, price and all other requirements.

Funds

FIVEPO LTD IS NOT A BANK and only holds funds for the purposes of settling the provision of services and specific invoices of Freelancers. We strongly recommend that all users do not hold dormant balances on the platform. No user is permitted to hold a dormant balance on the platform for more than 30 days.  FIVEPO LTD reserves the right to apply Admin Fees or write downs to dormant balances until they are withdrawn or become zeroed. Funds held by FIVEPO LTD on the platform are not insured nor covered by any Financial Services Compensation Scheme or any other government agency.  FIVEPO LTD hold the funds in a separate client account.

Payments

FIVEPO LTD acts as an Agent of Payment between the Buyer and Freelancer. In return for full invoice payment by the Buyer for the project, FIVEPO LTD  agrees to discharge the Buyers obligations relating to debts owed to the Freelancer under this agreement.  FIVEPO LTD agrees to make such funds available to the Freelancer balance with 24 hours, subject to fraud an AML procedures. Freelancers are then able to withdraw those funds subject to the setting up of a valid withdrawal account.  FIVEPO LTD takes its obligations to prevent fraud and money laundering seriously and reserves the right to delay payments to Freelancers if fraud or money laundering is suspected. All payments for work completed must go via  FIVEPO LTD  unless  FIVEPO LTD  has given its express written permission otherwise in relation to a specific payment or invoice; attempts to pay outside of  FIVEPO LTD  will lead to sanctions not limited to immediate account suspension. Users must immediately report to  FIVEPO LTD  any offers to pay outside of  FIVEPO LTD  made by their Buyer or Freelancer.

Rights

Once payment has been made, Buyers are granted all rights for the delivered work.

Contacting

For purposes of service messages, notices, offers and news about FIVEPO LTD , Users receive alerts on certain pages and emails to the email addresses associated with their accounts. Users can easily unsubscribe from any email notification using an unsubscription link found at the end of any email as well as their Settings page.

User accounts

To access the full  FIVEPO LTD  site, Users have to register for an account, provide accurate and complete information, and keep their account information updated. Both Buyers and Freelancers undergo the same account registration process.

Each account must be a personal account, but Users may trade as a sole trader, company or any other legal entity (whether incorporated or unincorporated).

Users cannot register for more than one account.

The information that Users supply in the public profile of their account must comply with  FIVEPO LTD Profile policy.

HOW IT WORKS?

You must be registered on fivepo in order to buy or sell through the site. Registration is free for both Buyers and Sellers.

  • Individual services are set at a fixed price, hourly, weekly, monthly or yearly starting at £5 (five pounds, UK sterling)
  • Payment is made in advance for all services and payment is released to the Seller upon mutually agreed completion of the service.
  • Members outside of the UK can pay for services in their local currency. All currency conversion rates are subject to the terms of the payment processor (e.g. PayPal/Stripe).
  • You may not offer or accept payment for services on fivepo using any method other than by placing an order through fivepo.
  • Buyers are granted all rights in the work delivered (e.g. copyright in designs), unless otherwise specified by the Seller within their service description or as agreed with the Buyer.

Sellers

  • Fivepo provides you with an opportunity to turn knowledge, talent or hobby into a permanent source of income! We’re here to provide security, privacy, and timely payments, so you can keep doing what you love the most.
  • Sellers post job on Fivepo to allow Buyers to purchase their services.
  • Sellers may also offer Custom Offers to Buyers in addition to their Job Posts.
  • Each order you sell and successfully complete, credit your account with net revenue of % of the purchase amount based on the level of Seller.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the Buyer’s Shopping Balance.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 15 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
  • Sellers may withdraw their revenues using one of Fivepo’s withdrawal options(see Withdrawal Section below regarding payment terms).
  • The Seller’s rating is calculated based on the order reviews posted by Buyers. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
  • For security concerns, Fivepo may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple Fivepo accounts to a single withdrawal provider.
  • Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The Job price shown on the Job page is inclusive of all such taxes and charges that may apply to the Sellers.
  • Appointment as Limited Payment Collection Agent: Seller hereby appoints Fivepoas Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to Fivepo shall be considered the same as payment made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Fivepo (or its Payment Services Provider, as applicable), and Fivepo (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that Fivepo (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against Fivepo and not the Buyer directly. Seller agrees that Fivepo may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that Fivepo may deem necessary or prudent.
  • Fivepo partners with Payment Services Providers for purposes of collecting Job Post-related payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Sales Balances. All payments services in connection with the withdrawal of funds on the Fivepo platform are performed by Fivepo’s Payment Services Providers.

Post a Job

  • Sellers are allowed to post a select amount of active Job Posts based on their Level status.
    • 10 Job Posts for Sellers without a Level status.
    • 15 Job Posts for Level 1 Sellers.
    • 20 Job Posts for Level 2 Sellers.
    • 35 Job Posts for Top Rated Sellers.
  • Job Posts created on Fivepo are User Generated Content.
  • Job Posts may be removed by Fivepo for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:
    • Illegal or Fraudulent services
    • Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy.
    • Adult oriented services, Pornographic, Inappropriate/Obscene
    • Intentional copies of Jobs
    • Spam, Nonsense, or Violent Jobs
    • Jobs misleading to Buyers
    • Reselling of regulated goods
    • Offering to prepare academic works on behalf of Buyers
    • Services that extend beyond 30 days of service duration
    • Exceedingly low quality Job Posts
  • Job Posts that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
  • Job Posts that are removed for violations are not eligible to be restored or edited.
  • Job Posts may be removed from our Search feature due to poor performance and/or user misconduct.
  • Job Posts may include pre-approved website URLs contained within the Job Post description and requirements box. Job Posts containing websites promoting content, which violates Fivepo’s Terms of Service, will be removed.
  • Job Posts are required to have an appropriate Job Post image related to the service offered. An option to upload two additional Job Post images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Job Post images. Recurring deliveries that don’t match the quality shown on the Job Post images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
  • Job Posts may contain an approved Job Post Video uploaded through the Job Post management tools available on Fivepo.
  • Statements on the Job Post Page that undermine or circumvent these Terms of Service is prohibited.
  • Eligible Job Posts and Sellers may price their Job Posts at a base price beyond $5. Base prices on Job Posts can be set to $5, $25, $50, and $100.
  • Eligible Job Posts in select Categories may set up Job Post Packages to offer their services in structured formats with multiple price points for the selected Job Post.

Job Post Extras

  • Job Post Extras are additional services offered on top of the Seller’s Job Post for an additional price defined by the Seller.
  • Job Post Extras may be removed for violations of our Terms of Service. For specific terms, please see the Job Posts section above for a list of services that violate our Terms of Service. Job Posts are subject to be removed due to violations found in Job Post Extras.
  • The amount of Job Post Extras, which can be offered, and the price for each Job Post Extra, is based on your Seller Level.
  • Services offered through Job Post Extras must be related to the base service and part of the deliverables on the order.
  • Job Post Extras may cover different categories of services that are components to a higher quality delivered service.
  • Sellers have the option to extend the duration of an order for each Job Post Extra that is added to the order. This is to cover the time needed to complete the extra service.

Levels

Fivepo provides you with an opportunity to turn knowledge, talent, or hobby into a permanent source of income. Therefore, invest in self-promotion, keep your customers satisfied, perform quality service, and you’ll be awarded with higher statuses which will open up a whole new door and opportunity for higher earnings.

 Level 1

  • You’ve completed $50 worth of orders within the past 30 days, and you’ve kept your customers happy with a reputation of over 90%. Congratulations, you’ve just earned yourself a Rookie status!

Level 2

  • After two months of diligent work, and $200 worth of sales, like any true master of his trade, you’ve kept your overall reputation at 95% or higher. Keep up the good work and it will only get better from here.

Top Rated Sellers

  • Welcome to Fivepo Top Rated Seller! You’ve worked hard and earned the highest status. For you, Fivepo has already become a serious source of income and and a full time job. Work, earn, and enjoy!
  • Top Rated Sellers are chosen manually by Fivepo editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
  • Top Rated eligibility is constantly evaluated by Fivepo to ensure that the quality standards and expectations of the Top Rated selection is kept. Fivepo retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top Rated status and the benefits that come with it.

Seller Features

Fivepo Sellers have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

  • Sellers can also send Custom Offers addressing specific requirements of a Buyer.
  • Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
  • Custom Offers are sent from the conversation page.
  • Services provided through Custom Offers may not violate Fivepo’s Terms of Service.
  • Project Milestones:
    • Custom Offers above $100 may include up to three project milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines.
    • A milestone is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the order will be stopped and all further milestones will be cancelled.
    • Once a milestone is delivered, Buyers may choose to either continue with the order and pay for the next milestone, or to stop the order. Please note that if you choose to stop the order, the current delivered milestone will not be cancelled.

Buyers

Ordering services

  • Services may be purchased using a valid debit card, credit card or via PayPal.
  • Once payment is confirmed, an order will be created. The Seller will be notified once the Buyer has submitted any required information through the order page.
  • If the buyer has specific requirements, they can post a request on the site via the ‘Post a Request’ feature located in the Buyer section of their account.
  • If there is credit balance in the Buyer’s Fivepo account which is greater than the purchase price of the service required, then payment will be taken from that balance rather than the Buyer’s nominated PayPal account/payment card.
  • The Buyer’s identity will remain anonymous at all times. The Buyer is reminded that in order to protect their privacy, they must not request or provide email addresses, Skype/IM usernames or any other personal contact information.
  • Payments outside of Fivepo for services offered on the site are not permitted. If the Buyer is asked to use an alternative method of payment, they must please report it to Fivepo’s Customer Support team immediately
  • All complaints should be directed to our Customer Support team. Users are asked to avoid filing a complaint via PayPal or their own bank as this may result in their Fivepo account being disabled
  • Where an order is eligible for cancellation (e.g. due to late delivery) it can only be cancelled by Customer Support within 10 days of being marked as completed. After this time, the order cannot be cancelled.

Purchasing Commission

Posting a service on Fivepo is 100% free. We keep a percentage from each successfully completed transaction. The fee varies depending on the total value of the transaction and/or status of the seller.

Administration fee

  • All Fivepo purchases incur an administration fee. This fee helps us recover some of the payment transaction charges applied by our payment service providers. These providers enable us to offer our members a completely safe, secure and convenient payment platform, greatly reducing the risk of online fraud. The administration fee also helps towards our associated costs in manually handling payments, refunds, order-related disputes, and providing a reliable customer support service. More importantly, the fee means that we can invest more in our Fivepo community, bringing improved functionality to the site. The fee only %5 of all purchasing amount for buyer.
  • Purchases made from Seller revenues in your Fivepo account are notsubject to the above-mentioned fees.
  • Payments refunded to your PayPal account or original payment card following cancellation of an order will include a refund of the administration fee paid.

Selling Commission

We keep a percentage from each successfully completed transaction. The fee varies depending on the total value of the transaction and/or status of the seller.

Commissions per level

Percent per level

 

Level 0

 

Level 1

 

Level 2

 

Top Rated
Commission for values: £ 0.00 – £ 1,000.00

 

20% 20% 20% 20%
Commission for values: £ 1,000.00 – £ 2,000.00

 

19%

 

17%

 

15%

 

13%

 

Commission for values: £ 2,000.00 – £ 5,000.00

 

18% 16% 14% 12%
Commission for values: £ 5,000.00 +

 

17% 15% 13% 11%

Quality

All Freelancers on  FIVEPO LTD  must strive to deliver a high standard of work, appropriately meeting their Buyer’s needs.

Specifically, Freelancers must ensure that all deliverables are:

  • error free;
  • fully address each of the Buyer’s defined requirements;
  • are a complete set of deliverables as defined in the Offer description or as agreed in the WorkStream as part of the requirements for custom projects;
  • and, for Offers and projects, are of a standard consistent with the level of expertise indicated in the Freelancer’s profile and proposals.

Leaving Feedback

When the project is completed and the Freelancer has been paid by the Buyer, both parties are asked to provide both qualitative feedback and a rating from 1-5 for the other party. This rating influences each User’s ranking on FIVEPO LTD . In order for a user to read a received review, they have to submit their feedback as well. A review (feedback) is published on the member profile page when both parties (Buyer and Freelancer) leave their feedback within the first 60 days since invoice payment (funds released / amount paid). In case 60 days have passed, any submitted review is disclosed and users that haven’t left any review will no longer be able to do so.

Users can also provide their feedback while requesting (Buyer) or issuing (Freelancer) a refund.

Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to FIVEPO LTD .

Feedback comments that are reported to us as defamatory, abusive or offensive will be reviewed and may be removed at our discretion.

Cancellations and refunds

Cancellation of a project

After the Commencement of a project, the Buyer or Freelancer may request a cancellation:

  • the requestor must notify the other party of the cancellation by placing a message in the WorkStream. Alternatively, if there are funds in the Escrow Account and the Buyer believes they are entitled to a refund subject to in other Section, the Buyer can notify the Freelancer of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.
  • if the Buyer fails to notify the Freelancer in the WorkStream that they wish to cancel the project and the project is subsequently completed, the Buyer must pay for the service delivered in accordance with these terms and conditions and should not seek to file a dispute or reverse payment with their credit card provider, bank or PayPal.

Once notified of a cancellation:

  • the Freelancer should stop working on the project immediately;
  • the parties should agree in the WorkStream what payment is necessary for any work completed (or time spent, if it is a  FIVEPO LTD  custom project). If the cause of the cancellation was not due to the circumstances defined in Section 6.2 the Freelancer is entitled to request payment at minimum equal to the value of the deposit funds held in the Escrow Account. The Freelancer should request payment in accordance with Section 3 of these terms.

Project Refund policy

A Buyer is entitled to receive a refund of funds held in the Escrow Account under the following circumstances:

  • no response: the Freelancer has not responded in the WorkStream within one (1) working day of the Commencement of the project;
  • non-delivery:
    1. for Offers, the Freelancer of an Offer did not deliver the scope of work within the delivery timescales indicated in the Offer.
    2. for fixed price or price per item Custom projects, non-delivery means agreed scope of work was not delivered within the agreed timescales;
    3. for FIVEPO LTD  rate Custom projects no time has been spent.
  • poor quality: with the exception of  FIVEPO LTD  rate Custom projects, the deliverables provided by the Freelancer do not meet the defined terms  after at least two revisions have been provided by the Freelancer in response to detailed feedback from the Buyer; or
  • the Freelancer lost a Dispute.

Buyer and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by FIVEPO LTD , as defined in Dispute Section .

Refunds are only applicable to funds held in the Escrow Account. As per Section 3, funds should only be paid out of the Escrow Account once the Buyer is satisfied that the project (or any agreed milestone deliverables) has been completed. By releasing funds from the Escrow Account the Buyer accepts that this money is non-refundable.

Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer’s account being automatically suspended.

Requesting a refund

A Buyer can request a refund of the funds held in the Escrow Account using the “Request Refund” action in the WorkStream and specifying a reason for their request:

  • the Freelancer must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to  FIVEPO LTD  for Dispute assistance and handled in accordance with related Section ;
  • if the Freelancer does not respond to a Refund Request within at least three (3) days (a “non-actioned” Refund Request) then  FIVEPO LTD  may release the funds automatically back to the Buyer subject to the following clause.

FIVEPO LTD  will process approved (or non-actioned) refund requests back to the Buyer’s  FIVEPO LTD  User Account subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If FIVEPO LTD  reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations  FIVEPO LTD  shall not be obliged to make the refund.

Refund and cancellation penalties

Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the FIVEPO LTD  marketplace as follows:

  • where the Freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the project), it will negatively impact their Freelancer status and rankings;
  • where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status;
  • multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

FIVEPO LTD  will process approved (or non-actioned) refund requests back to the Buyer’s  FIVEPO LTD  User Account subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If FIVEPO LTD reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations  FIVEPO LTD  shall not be obliged to make the refund.

Disputes

FIVEPO LTD encourage our Freelancers and Buyers to try and resolve any disagreements between themselves. However should that not be possible FIVEPO LTD  Customer Services can provide Dispute resolution.

A Dispute can be raised:

  • by the Freelancer manually after a Buyer has rejected an invoice;
  • by the Freelancer automatically if they decide to reject a Refund Request received from a Buyer.

To raise a dispute, the Freelancer is required to pay a non-refundable fee as per Refund section

Disputes are available to Freelancers that have qualified as trusted members of the FIVEPO LTD community.

For Invoice Disputes specifically, the amounts taken into consideration for the Dispute are the lower of the escrow balance or invoice amount.

If the amount disputed is £100 (or €130 or USD $160) or above, FIVEPO LTD may reach out to both parties in order to mediate and try and bring the Dispute to resolution.

FIVEPO LTD will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties on the workstream, then the dispute will either be cancelled or resolved in line with the mutual agreement.

In the event of having to make a resolution decision, FIVEPO LTD will use only the communication in the WorkStream as sole evidence, and consider:

  • if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the project;
  • if the project was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
  • for Disputes concerning the quality of the work delivered:  FIVEPO LTD  will consider whether the Freelancer has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
  • if the Buyer and Freelancer have complied with these terms and conditions.
  • In the event of having to make a resolution decision on behalf of the parties, FIVEPO LTD will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated

Users agree and accept that any payments and/or other actions made by FIVEPO LTD in accordance with the resolution decision of a Dispute are made in good faith and Users shall have no cause of action against FIVEPO LTD  (whether in contract, tort or otherwise) in respect of the resolution decision or any such actions or payments made pursuant to it. Users further agree and accept that they have no right to seek to hold FIVEPO LTD liable for a Buyer or Freelancer’s alleged actions or failures.

Definitions

In these terms and conditions:

  • ‘Billing’ is the total invoices paid during the month;
  • ‘Buyer’ means a person buying services from a Freelancer on  FIVEPO LTD ;
  • ‘Commencement of the project’ means either the purchase of an Offer by the Buyer or acceptance of a Proposal for a custom project by the Buyer in the WorkStream;
  • ‘Content’ means such things as data, text, photographs, videos, audio clips, written posts and comments, graphics, User content and interactive features generated, provided, or otherwise made accessible on or through  FIVEPO LTD ;
  • ‘Custom Project’ is a piece of work that commences with the acceptance of a Proposal by a Buyer or the acceptance of a Hire request by a Freelancer. This work is agreed either after the Buyer has posted a request on FIVEPO LTD or in direct communication between a Buyer and a Freelancer in the WorkStream. A custom project can also be agreed as a follow on piece of work after an Offer purchase;
  • ‘Guest’ means an unregistered user of  FIVEPO LTD ;
  • ‘ FIVEPO LTD  Contract’ is a piece of work that commences with a Buyer placing a valid payment method on file that can be charged repeatedly by  FIVEPO LTD  and the acceptance of a  FIVEPO LTD  Proposal by the Buyer or the acceptance of a Hire request by the Freelancer
  • ‘Dispute’ means a dispute raised in relation to a rejected Invoice or a rejected Refund Request;
  • ‘Escrow Account’ means the virtual account where money is deposited on Commencement of the project and is only released in accordance with these terms and conditions;
  • ‘Offer’ means a pre-packaged service, that is offered on FIVEPO LTD by a Freelancer for a fixed price and delivered within fixed timescales.
  • ‘Invoice’ means a bill for a completed project which is raised by the Freelancer in the WorkStream or in the  FIVEPO LTD  payments dashboard;
  • ‘Project’ means a piece of work that a Freelancer and Buyer agree via FIVEPO LTD is to be provided by the Freelancer to the Buyer. Project refers to work either agreed when the Buyer purchases an Offer, or when a Proposal by a Freelancer is accepted by the Buyer for a custom project;.
  • ‘ FIVEPO LTD ‘ means the website with the domain name www.fivepo.com or FIVEPO LTD  as the context so requires;
  • ‘ FIVEPO LTD  User Account’ means a User’s  FIVEPO LTD  persona, profile, settings, activities, invoices, transactions and funds balance available for you to withdraw;
  • ‘Proposal’ means an offer made by a Freelancer to a Buyer to provide a custom project and which must contain a fee quotation;
  • ‘Freelancer’ means a person selling services to a Buyer via  FIVEPO LTD ;
  • ‘User’ means any registered person who uses  FIVEPO LTD ;
  • ‘User Content’ means all Content uploaded, submitted, distributed, or posted to the services by Users, including without limitation, Proposals and communication via the WorkStream. User Content does not include any materials or deliverables, or intellectual property therein arising from a project, which shall be assigned to the Buyer on successful payment for the project. User Content is the sole responsibility of the person who originated it;
  • ‘WorkStream™’ is where all the communication between Buyer and Freelancer is conducted in private. Via the WorkStream, the parties can exchange information including attachments, send a Proposal or raise an Invoice, make payments, request a refund or raise a Dispute in relation to a project.

Registration

By registering as a member on Fivepo, you agree to Fivepo’s Terms of Service and Privacy Policy.

Account use

It is the member’s responsibility to use their account for its intended purpose and in line with Fivepo’s Terms. Failure to do so may incur an official warning or account suspension (depending on the violation in question). The following actions may attract an official warning or account suspension:

  • Encouraging service Buyers to pay for services outside of the Fivepo website.
  • Sharing payment information or personal information that encourages others registered. members to transact outside of the website.
  • Sending unsolicited emails to other members about services or products.